Dedicated veterinary care
with passion and expertise
Hôpital vétérinaire de Montréal: Experienced team, personalized treatment, attentive service
May 22, 2025
Located in the heart of the Westmount community for many years, Hôpital vétérinaire de Montréal is a trusted destination for pet owners seeking professional, high-quality care for their cats and dogs. Renowned for its medical expertise and compassionate approach, the hospital is offering new availabilities in order to welcome new patients.
New leadership driven by passion
Since 2025, Dr. Jiakim Leclair-Vance, a passionate and dedicated veterinarian, has been at the helm of Hôpital vétérinaire de Montréal. With an international background, having trained in Grenada and Louisiana, she chose to return to Quebec to become fully involved in her community. She’s convinced that every animal deserves compassionate care and that every owner deserves to be treated with respect and shown transparency.
Her arrival at Flair & Cie marked the beginning of an inspiring collaboration with Dr. Lucie Hénault, co-owner and respected figure in the veterinary profession. Dr. Hénault has been serving animal-loving clients in Westmount for over 10 years. Under her mentorship, Dr. Leclair-Vance honed her management skills and nurtured a strong desire for entrepreneurship. In 2025, this evolution culminated in her becoming co-owner and manager of Hôpital vétérinaire de Montréal.
“I am delighted to support Dr. Jiakim Leclair-Vance in her development as a business owner. I also continue to practice at Hôpital vétérinaire de Montréal. Its clients and patients have become like family to me over the years. I feel privileged to accompany the team in this transition and support the clinic’s evolution, just as Dr. Michel Gosselin did for me,” says Dr. Hénault.
A people-centred approach
Beyond medical excellence, the staff places a special emphasis on customer service. Each member of the team is trained to provide a positive and reassuring experience at every visit. A warm welcome, attentive listening to the needs of pet owners, and clear explanations are an integral part of the hospital’s philosophy.
At Hôpital vétérinaire de Montréal, pet owners are seen as partners in their animals’ health. Consultations are designed to encourage discussion, allow owners to ask all the necessary questions, and ensure that medical decisions are made with full knowledge of the facts. This collaborative approach aims to create a lasting climate of trust between the veterinary team and its clients.
Developing the team to better serve families
Recognizing that the quality of service depends directly on the well-being and expertise of its employees, Dr. Leclair-Vance has established a culture of continuous professional development. Team members are regularly invited to attend training courses, learn new techniques, and take on management responsibilities within the clinic.
This modern management approach allows everyone to understand the deeper meaning of their work and feel valued in their role. By enabling employees to expand their skills and access positions of responsibility, Hôpital vétérinaire de Montréal promotes personal and professional fulfillment.
“Happy, well-trained staff are more attentive, empathetic, and effective with clients. This dynamic directly helps patients and their owners, who benefit from a motivated, competent team that is entirely dedicated to animal welfare,” emphasizes Dr. Leclair-Vance.
A personalized welcome at every step
Whether it’s a first visit, a regular check-up, or an emergency, every interaction at Hôpital vétérinaire de Montréal is designed to be as smooth and pleasant as possible. The administrative team, trained in the importance of customer service, supports families from the moment they make an appointment until they leave the clinic. Questions are encouraged, deadlines are respected, and special attention is paid to the overall customer experience.
In the waiting room and consultation rooms, every effort is made to reduce stress for animals and their owners: a calm welcome, gentle handling, clear explanations, and thorough follow-up after visits.
A commitment to the future
Led by a dynamic management team and a dedicated staff, Hôpital vétérinaire de Montréal continues to pursue its mission with passion. The goal remains clear: to continue raising the bar in terms of quality, both in veterinary care and in patient experience. Ongoing skills development, continuous improvement of procedures, and investment in people all allow for the shaping of a clinic with a vision for the future.
With an approach focused on kindness, competence, and transparency, Hôpital vétérinaire de Montréal has established itself as a model in the industry. New patients are welcomed with enthusiasm in an atmosphere where every client and every animal is treated with the care and respect they deserve. Dr. Leclair-Vance and Dr. Hénault look forward to meeting you and your pets.
Hôpital vétérinaire de Montréal
324 Avenue Victoria, Westmount QC H3Z 2M8
514 489-8217
